Scroll down to see the most frequent questions. If you still have a doubt, open a support ticket from your account.
Here are the most frequent questions. If you can't find what you're looking for, open a support ticket from your account — and send us your feedback: it's how we improve the service for everyone.
We provide file hosting (documents, images and videos) so that documents can be shared whatever their size.
Our service gives you a managed cloud with easy online document sharing.
We take daily backups so you never lose your files, and we protect your information by encrypting your data.
You do not have to pay to sign up: the free storage lasts one month from the moment your account is activated.After that month you can still view and download everything you have there, and the links you created keep working — it is only to upload new files or create new shares that a package becomes necessary. The available packages and their limits are in "Prices and plans", and the amount is charged yearly.
You can create your account on the sign-up page and get one free month of storage to try it out.
You can share files once you have signed up — that way you will never lose a file.
After signing up and confirming your account from the email you receive (check the spam folder too), sign in and click “+ Storage” in the menu.
Choose the package you want and pay with PayPal.
As soon as the payment is confirmed, you get the plan you bought.
Once you sign in, open the menu and click “Profile”.
Change the details you want and press “Save” at the bottom of the page.
Yes. In your account, the “Send a folder” button packs the folder into a single ZIP file as it uploads — you don't need to compress it first. With the Plus, Premium and Business plans you can also sync folders from your computer or phone.
Just one. A folder with hundreds of photos sent as a ZIP takes up only one of your plan's files; the space used is the size of the ZIP.
Yes. A ZIP share link opens a list of the folders and files inside it, with search, and photos and videos can be viewed right there. Only what the person opens is transferred.
Yes. When you share a file by email, choose the password option: whoever receives the link has to enter it before downloading the file.
