Page with our terms and conditions

Terms and Conditions of Use of our services

1 - Scope and Purpose of the General Conditions of the Platform
These General Conditions are intended to govern, together with the files (whatever their format) hosted in the space purchased in this service and the other elements inherent to it, the terms and conditions under which the provision of the Services and features of the You Store Cloud Online Platform will be governed.
The Service consists of making available information relating to a set of services and allows the user, by electronic means, to host files in the cloud, with the option of making them public or not, under the terms and conditions described here.
The management of the files in the cloud, their authenticity and their copyright and other inherent rights are not the responsibility of You Store Cloud and must be carried out by users aged 18 (eighteen) or over. The elements and information transmitted by the user shall have full legal effect, the user acknowledging electronic acquisitions and not being entitled to invoke the absence of a signature in order to fail to meet the obligations assumed; accordingly, once a payment has been made it cannot be refunded under any circumstances.
If you have questions about our services you can open a support ticket from your account.
If you do not wish to receive communications with information about new services and promotional campaigns, open a support ticket with the subject "REMOVER CAMPANHAS".
2 - Information on Services and Content
You Store Cloud will do everything possible to ensure that the information presented contains no typographical errors, and any that occur will be corrected promptly. You Store Cloud will do everything possible to keep the services provided running and up to date, but it is possible that, in certain cases and for causes that You Store Cloud can hardly control, such as human error or incidents in computer systems, some of the services used by the user cannot be made available. If a service is unavailable after being requested, the user will be notified by email or by telephone.
At that point the user will be offered the possibility of cancelling the service, with 15 working days in which to do so. All information on prices, products, specifications, promotional activities and services may be changed at any time by You Store Cloud.
3 - Liability
3.1. All services provided and marketed on the You Store Cloud Online Platform comply with Portuguese law.
3.2. The platform has appropriate levels of security; however, You Store Cloud will not be liable for any loss suffered by the user and/or by third parties as a result of delays, interruptions, errors and suspensions of communications originating in factors beyond its control, in particular any deficiencies or failures caused by the communications network or by communications services provided by third parties, by the computer system, by modems or network equipment and computing infrastructure, by connection software, or by any computer viruses, or arising from the download through the service of infected files or files containing viruses or other properties capable of affecting the user's equipment. If, for any reason of error in accessing the website of the You Store Cloud Online Platform, the service cannot be provided, You Store Cloud will not be liable for any losses.
3.3. Queries of data and information carried out under this Service are presumed to have been made by the user, and You Store Cloud declines any liability arising from abusive or fraudulent use of the information obtained.
3.4. You Store Cloud will not be liable for any loss or damage caused by abusive use of the Service that is not directly attributable to it through wilful misconduct or gross negligence.
3.5. You Store Cloud is not liable for loss or damage arising from failure to perform, or defective performance of, the Service where this is not directly or indirectly attributable to it through wilful misconduct or gross negligence, and in particular accepts no liability for:
(i) Errors, omissions or other inaccuracies in the information made available through the Service;
(ii) Damage caused by the fault of the user or of third parties, including infringements of intellectual property;
(iii) Failure to perform, or defective performance, resulting from compliance with judicial decisions or with decisions of administrative or judicial authorities;
(iv) Failure to perform, or defective performance, resulting from events of force majeure, that is, situations of an extraordinary or unforeseeable nature, external to You Store Cloud and beyond its control, such as fires, power cuts, explosions, wars, riots, civil unrest, government decisions, strikes, earthquakes, floods or other natural disasters, or other situations beyond the control of You Store Cloud that prevent or impair performance of the obligations assumed.
3.6. You Store Cloud does not warrant that:
i) The Service will be provided without interruption, without errors or indefinitely;
ii) The quality of any product, service, information or any other material bought or obtained through the Service will meet any expectation the user may have of it;
iii) Any material obtained in any way through use of the Service is used at the risk of the user, who is solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from that operation;
iv) No advice or information, whether oral or written, obtained by the user from or through the Service will create any warranty not expressly set out in these General Conditions.
3.7. The user accepts that You Store Cloud cannot in any way be held liable for any damage, including but not limited to damages for loss of profits, data or content, or any other loss (even if previously warned by the user of the possibility of such damage occurring), resulting from:
i ) The use of, or inability to use, the Service;
ii ) Difficulty in obtaining any substitute goods or services;
iii) Unauthorised access to or modification of personal databases;
iv) Removal of files where these infringe the copyright claimed in respect of them.
3.8. This platform is built using a CMS (Content Management System) developed by WIN; in this way we can assure its security and state that your files and your payments are safe when using our services.
4 - Obligations of the Consumer
4.1. The user undertakes to:
i ) Provide correct personal data and addresses;
ii ) Not to use false identities;
iii) Respect the limits of the services available; should the user fail to do so, You Store Cloud is entitled to remove the account of the user in breach and to deny access to the space purchased or to remove it entirely.
4.2. If any of the data is incorrect or insufficient and for that reason there is a delay or an impossibility in processing data, or a computer error, responsibility lies with the user, and You Store Cloud declines any liability. Should the consumer breach any of these obligations, You Store Cloud reserves the right to block access, to cancel the supply of any services provided at the same time by You Store Cloud to that same user, and further not to allow the user future access to any of the services provided by You Store Cloud.
5 - Privacy and Protection of Personal Data
5.1. You Store Cloud guarantees the confidentiality of all data provided by users.
5.2. The personal data identified in the registration form as mandatory are indispensable to the provision of the Service by You Store Cloud. The omission or inaccuracy of the data provided by the user is their sole and entire responsibility and may lead You Store Cloud to refuse to provide the Service.
5.3. The personal data of the user will be processed and stored electronically and are intended to be used by You Store Cloud in the context of the contractual and/or commercial relationship with the user and, where authorised by the user, for the commercial use of their data for advertising purposes.
5.4. Under the applicable legislation, the user is guaranteed, at no additional cost, the right to access, rectify and update their personal data, directly or by written request, as well as the right to object to their use for the purposes set out in the preceding paragraph; for that purpose the user should contact the entity responsible for processing personal data: You Store Cloud.
5.5. The Internet is an open network. The personal data of the user are secure, but files shared publicly may be found as a result of shares that are not controlled, which will give access to the file. They therefore run the risk of being accessible to and used by unauthorised third parties, and You Store Cloud cannot be held liable for such access and/or use. We provide a security feature that you should use if you intend to protect your shared files.
6 - Account Cancellation
6.1 At the request of the user:
The user may cancel their user account by requesting it from You Store Cloud through a support ticket opened from their account, which will be accepted once the situation of the user has been verified. After processing, You Store Cloud will attempt to deliver it, but the user has the option not to accept it.
For the purposes of cancellation the user must give You Store Cloud the following details:
a) Username
b) Email
6.2 At the decision of You Store Cloud:
You Store Cloud reserves the right not to process package payments where it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. You Store Cloud reserves the right not to process any order or refund where errors are found in the amounts and/or characteristics of the services, when these arise from technical problems or from errors outside the control of You Store Cloud.
7 - Intellectual Property
7.1. The Platform is part of a website with a domain and hosting, and the Service provided by the platform is the responsibility of You Store Cloud.
7.2. The user acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
7.3. The user acknowledges that any content appearing in the advertising, featuring, promotion or mention of any sponsor or advertiser is protected by the laws on copyright and related rights, by the laws on industrial property and by other property protection laws, so that any use of such content may only take place with the express authorisation of the respective holders.
7.4. The user undertakes to fully respect the rights referred to in the preceding paragraph, in particular by refraining from any act that may infringe the law or those rights, such as the reproduction, marketing, transmission or making available to the public of that content, or any other unauthorised act relating to the same content.
8 - Security Conditions of the Service
8.1. The user undertakes to observe all applicable legal provisions, in particular not to carry out or encourage unlawful acts or acts offensive to public morals, such as the indiscriminate sending of unsolicited communications (spamming) in breach of the legislation applicable to the processing of personal data and to advertising communications through automatic calling devices, and must also observe the rules for using the Service, failing which You Store Cloud may suspend or deactivate the Service under the terms set out in point 14.
8.2. The user expressly acknowledges and accepts that the IP Network is a public electronic communications network that may be used by several users and, as such, is subject to computing overload, so that You Store Cloud does not guarantee provision of the Service without interruptions, loss of information or delays.
8.3. Nor does You Store Cloud guarantee provision of the Service in situations of unforeseeable overload of the systems on which it runs or of force majeure (situations of an extraordinary or unforeseeable nature, external to You Store Cloud and beyond its control).
8.4. Should provision of the Service be interrupted because of unforeseeable overload of the systems on which it runs, You Store Cloud undertakes to restore normal operation as quickly as possible.
9 - Suspension and deactivation of the Service
9.1. Regardless of any prior or subsequent notice, You Store Cloud may at any time, and at its sole discretion, discontinue the availability of the Service or of part of the Service to one or all users.
9.2. You Store Cloud further reserves the right to suspend or immediately terminate access to the Service in the following cases:
a) Where the user does not observe the conditions of use set out in point 4 and others set out in the General Conditions;
b) Where You Store Cloud ends access to the platform, upon prior notice given 15 days before the date of termination.
9.3. Suspension or termination of the Service by You Store Cloud under the preceding paragraphs does not entitle the user or third parties to any indemnity or other compensation, and You Store Cloud cannot be held liable or in any way burdened by any consequence resulting from the suspension, annulment or cancellation of the Service.
9.4. In the situations described above, You Store Cloud will notify the user in advance so that they may, if they wish, safeguard the content of their order viewing area within 3 (three) working days of the email being sent or of the information being made available on the main page of the Service.
10 - Communications
10.1. Without prejudice to other forms of communication provided for in these General Conditions, notices given to the user relating to the Service, including any changes to these General Conditions, may be made to the email address of the user, by SMS or by telephone contact.
10.2. The user accepts receiving any and all communications and/or notices relating to the You Store Cloud Platform at the address, contact telephone number and/or email address given during the order process.
At any time, the user may ask not to receive these communications and/or notices through the Contact Form or through the "Do not receive the Newsletter" option included in each Newsletter.
11 - Technical Settings
11.1. Without prejudice to the following paragraph, You Store Cloud may change the Service and/or the technical conditions under which it is provided, as well as the respective rules of use, and must disclose such changes to the user at least 5 (five) days in advance.
11.2. The version of these General Conditions and their annexes in force at any time is available at the Terms and Conditions URL.
https://www.youstorecloud.com/termos-condicoes/
12 - Communications
12.1. Whenever You Store Cloud considers it necessary or appropriate to optimise the browsing experience and/or improve connectivity conditions, it may reconfigure network settings remotely.
12.2. Without prejudice to the following paragraphs, and given the innovative nature of the Service and the technological developments to which it may be subject, You Store Cloud may change its technical settings whenever this proves appropriate in order to adapt it to technological developments.
12.3. You Store Cloud does not, however, guarantee the user any upgrades or improvements to the Service.
12.4. Some upgrades or new features of the Service may be available only against payment by the user and/or subscription by the user to Specific Conditions of use.
13 - Complaints
13.1. The user may submit any contractual disputes to the arbitration and mediation mechanisms that exist or may be legally set up, and may also complain to You Store Cloud about acts and omissions that breach the legal provisions applicable to the use of the services provided.
13.2. The complaint must be submitted within a maximum of 30 (thirty) days from the user becoming aware of the facts, and will be recorded in the information systems of You Store Cloud, which must decide the complaint and notify the interested party within a maximum of 30 (thirty) days from the date of its receipt.
14 - GDPR (General Data Protection Regulation)
By registering you consent to your data being recorded on the You Store Cloud platform; it will be used internally only and never sold to digital marketing tools outside You Store Cloud. We comply with the rules laid down by the data protection regulation, giving the user the possibility of requesting the removal or the anonymisation of their data, should they wish. To do so, open a support ticket from your account with the subject "Remover (nome)" or "Anonimizar (nome)". Once the ticket is open, we confirm the action in our reply and carry the process forward.
15 - Applicable Law
The Contract is governed by Portuguese law.